COPYRIGHT

My works are posted on the website, in magazines and marketing material for the enjoyment and interest of the public generally and my clients specifically. However, all Website Content is my property or the property of content suppliers and is protected by international copyright laws. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product. No person or entity has the right unless it is given expressly to reproduce, display or use any trademark, image, logo or graphic from the website. If you are interested in displaying or reproducing my work please email artist@emilyjarvis.co.uk to discuss extending permissions to you.

DELIVERY EXPECTATIONS

All of my in stock originals can be delivered within 2 weeks of you order date. Products/merchandise is held in stock and will be despatched on payment and should be with you within 5 working days by first class delivery. The special delivery is extra but is tracked. Mounted or Framed Prints are a special order and may take up to 2 weeks to be dispatched. Please email artist@emilyjarvis.co.uk if you require a print for a special occasion and I will try to ensure the item is delivered in good time.

PACKAGING

I take the utmost care with my work so that it arrives in your home in perfect condition.

• Products/merchandise is sent out in its packaging with care, in extra bubble-wrap where required;
• Mounted prints are in a solid card mounting covered in clear plastic and sent special delivery in protective card envelopes;
• Framed prints are bubble wrapped and sent via special delivery marked clearly as fragile;
• Original pieces are delivered by courier in a bubble wrap marked clearly as fragile.

This differs to commission works which will generally be delivered by the Artist.

Please Note:

• This is only a general guideline and it is possible to collect your item from Newmarket, Suffolk to save on your delivery cost. Please complete  your order directly with the Artist if this is your preference;
• Framed, mounted, canvas and other serviced items to all destinations are shipped with a trackable method;
• We are not able to deliver outside of the UK without prior knowledge and a bespoke delivery charge quotation.

FREQUENTLY ASKED QUESTIONS

IS MY PACKAGE INSURED?
We will cover the cost of loss or damage of your order until it is delivered to you.

HOW LONG WILL DELIVERY TAKE?
Please refer to the terms and conditions or contact the Artist directly to arrange a special delivery.

CAN I GET A REFUND?
We offer a full refund for any merchandise product. However, we cannot offer a refund for any special item such as framed or mounted prints or original artworks.

CAN I SHIP TO A P.O BOX?
Unfortunately we do not ship to P.O. and B.F.P.O. boxes due to item size restrictions.

HOW ACCURATE ARE THE ITEM DIMENSIONS LISTED ON YOUR WEB PAGES?
The canvas stretchers for the original work is hand made and not machine cut. This is a crucial part of the creative process for the artist and ensures a first class product. However, there is no guarantee that the stretchers (the size of which is denoted on our site) is precise.

WHAT IS THE CLEAR COVERING ON THE ABSTRAT AND SMALL PEOPLE SERIES PIECES?
I have experimented with a UV protected specialist art lacquer which gives a fantastic finish on the original pieces of my choosing. This is unlikely to remain completely clear in years to come especially with exposure to sunlight.

WHAT IS THE LONGEVITY OF YOUR ORIGINAL PIECES?
The oil on canvas pieces are produced with artist grade oil paint and top quality canvas which is designed to last in original condition in the very long term. The originals are not treated, albeit a treating service is offered between 6 months and 12 months after the creation of the piece. Treating the original works will increase the quality of the piece over the long term. If you mark the painting try to use a damp cloth to lightly rub the mark.